Delivery & Returns
DELIVERY
Delivery to UK & Europe from UK hub
We ship from our UK hub for the UK and Europe. When in stock we ship same day or next day if the order is received after around 5pm.
All UK orders travel on a next-day service. This is not a guaranteed service but it works most of the time to the majority of the UK. Northern Scotland and UK offshore islands and Northern Ireland may take longer.
Delivery to EU from UK hub
Delivery times are typically 4-8 working days. All orders are tracked and there are no extra taxes to pay when you receive the Momiji order. We send the order DDP which means delivery, duty paid - by us. EXCEPTION - if you order tee shirts then they will ship separately and there will be an import cost.
Delivery to Rest of World from UK hub
Deliveries to other countries typically take 8-15 days. During these times of Covid transit times can become extended and some countries may from time to time be withdrawn from service as advised by our carriers.
RETURNS
Returning your order
For all returns please email us at help@momijihq.com before you send off your package. Please do not reject the delivery as this is very slow (can take weeks) and risks loss and damage. We will not refund rejected deliveries.
We never want Momiji dolls to be at a home where they are not wanted and so we are happy to have them back. We ask that you return them in the box in which they were delivered and to the address written on the paperwork. Please return the original paperwork with the order and we suggest you take a copy (maybe a photo on your phone) or note down the key details. Once we have the doll (s) back safely and they have been checked as re-saleable then we will refund the cost of dolls and the outbound shipping to you. The amount you paid will be refunded and we can only refund the money to the payment method you used to pay. If you’re returning your dolls because you’ve changed your mind then you will need to cover the cost of return postage to us and this can’t be refunded. Returns won't be considered if more than 30 days have elapsed since the ship date.
