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FAQs

We use 3 warehouses around the world. The UK warehouse serves Europe, the California warehouse serves The Americas and we also have one in Hong Kong that serves Asia and Australasia. The website will select the nearest warehouse for your shipping destination and if the item you want is not in stock there then it will select the nearest warehouse where it is in stock.

Your order will normally be despatched within 24 hours of receipt within the working week, often the same day depending on the time of day the order is placed. Orders placed at the weekend will generally be despatched on the following Monday.

We ship to many countries. The full list is available when you place a doll in your basket and select a shipping destination of your choice. If the country is not on the list please contact us by email if you wish to place an order. We don’t ship to Turkey as we have a special partner there called ByWonderland.com who can help you with all your orders and Momiji questions.

The nearer you are to one of the warehouses (UK, USA, Hong Kong) the quicker the shipping. It also depends on which shipping method you choose. You’ll see all the options when when you place your order along with estimated times as provided by the carriers. As a general guide:

  • Orders within the US are quicker the nearer you are to our California warehouse.
  • International Airmail by national carriers can take from 5-20 days
  • International couriers take 1-4 days
  • Orders sent from Hong Kong use Hong Kong Post unless a courier is selected.
  • Orders sent from the UK use Royal Mail unless a courier is selected.
  • Orders sent from the USA use UPS and USPS

There are no duty or taxes if:

  • You are ordering for delivery within the EC from the UK warehouse.
  • You are ordering from the USA for delivery in the USA, Canada, Mexico.
  • You are ordering for delivery in Hong Kong from the Hong Kong site.

There may be duty or VAT / sales tax to pay if you are ordering from outside of the areas listed above. It will be clear on your order where the order is being shipped from. Please be aware that your order may be shipped from multiple locations if all of the items are not available from a single location and this will be clear for you before you confirm your order.

Different countries have differing policies and values collected. Please contact your local government offices for precise details but here is a general guide that you may find useful:

http://www.dutycalculator.com/country-guides

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