Terms and conditions

This page and the documents referred to on it lets you know the terms of use in relation to our website www.lovemomiji.com
Please read these terms of use carefully before you start to use the site.
Any changes to our terms of use will be posted here. Please check back often to see any updates

When you access and use this website and any of the products available through the website you agree to the following terms and conditions. By using this site you are agreeing to all of the Terms and Conditions, and we may be update these from time to time. Please check back regularly to see any changes we may have made to these Terms and Conditions.

You may access this website on a temporary basis, and we reserve the right to withdraw or amend the site or products or other materials within it without notice. We will not be liable if for whatever reason this Website is not available at any given time. Occasionally we may deny access to part or all of this website. LoveMomiji.com contains links to other websites which are not operated by us. We have no control over such sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Each such site will have its own terms with which you will need to comply if you wish to use the site. privacy policy

Our privacy policy, which states how we use your information, can be found at privacy policy. By using LoveMomiji.com, you consent to the processing described therein and warrant that all data provided by you is accurate. MomijiHQ Ltd is registered with the Data Protection Registrar at the ICO as required by the laws of England.

This Momiji website is operated under license by MomijiHQ Ltd (Company No 7966442) whose registered office is at Lifford Hall, Kings Norton, Birmingham B30 3JN, United Kingdom. You can learn more about us here.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

You must not misuse or abuse this website or people who visit it. You must not: either commit or encourage any criminal offence; assist or cause transmission or distribution of a virus, trojan, worm, or post any other malicious material; hack into any feature of the website; cause data corruption; cause annoyance or offence to other users; infringe any other person's proprietary rights; send any unsolicited advertising or promotional material; or behave in any way which might constitute a criminal offence under the Computer Misuse Act 1990 and it’s successors. MomijiHQ will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Examples of misuse are any form of racism, incitement to religious hatred; any type of extreme material; harassment; defamation and intellectual property offenses.

We will not be liable for any loss or damage from a DDOS attack, viruses or malware that may infect your computer equipment, software, data or other material due to your use of our website whether downloading material from the site or linking to any other website from it.

We are the owner or the licensee of all intellectual property rights in our site, its contents, and in the Momiji material published on it. Such works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

You are free to share the images and content with your friends for non-commercial purposes and you should make every effort to attribute the work to us where it is ours. You must not use any part of the materials on our site for commercial purposes without obtaining written permission from us prior to use.

We use the services of https://disqus.com/ for our blog so it’s really easy to login to our blog and many others too. Feel free to read their terms and conditions here https://help.disqus.com/customer/portal/topics/215159-terms-and-policies/articles

Please be aware that by posting comments on blog articles you agree to abide by our privacy policy and as well as those provided by disqus. Please review all of these documents prior to use.

Here are some other things you should know:

i. All comments will be reviewed and we will delete inappropriate comments as quickly and efficiently as possible. We reserve the right to decide what to post. This includes removing posts and whether we’ll respond to posts.

ii. Please respect other users. This means that comments must not be inappropriate, abusive, contain profanity or be otherwise offensive.

iii. Please stay on-topic. All comments must relate in some way to the post on which you are commenting. Please also be aware that all posts can be viewed by visitors to the Momiji website.

iv. Comments or opinions expressed on our blog are those of the respective contributors only. The views expressed on our blog within such comments do not necessarily represent the views of Momiji.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

MomijiHQ will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of MomijiHQ, its employees or agents.

You may link to a page within our website but by doing so you agree that you’ll indemnify us and hold our staff and directors harmless if any action is taken as a result of such a link. You may only link to a website owned or operated by you. Any link made is subject to the terms and conditions of use herein and we reserve the right to withdraw permission to link to our site without notice.

Integrity is an essential part of what we do at Momiji. We source a diverse mix of product from around the globe and trade with a variety of artists and manufacturers. It’s important to us that we build fair and positive relationships with our suppliers and their employees. Whilst cultural norms will vary from nation to nation there are certain standards which we believe cannot be compromised. We do our utmost to ensure that we are working within a fair trade environment as outlined in the points below.

i. All employees must receive fair wages that are in line with similar occupations locally.

ii. The price of the finished article should directly reflect the human hours put into its manufacture.

iii. Employees should have protected conditions of employment and security in their jobs. There should be provisions for sickness to cover loss of earnings.

iv. Working hours should be reasonable to allow for leisure time.

v. We deplore the exploitation of children.

vi. We deal personally and directly with all our manufacturers and suppliers.

vii. Our manufacturers should employ a health and safety policy and all employees should be made aware of safety standards and the dangers of machinery and chemicals used in production. There should be a first-aid box and someone present trained to know how to administer first-aid. The premises should be electrically safe and not a fire hazard. There should be adequate exits for the number of employees present.

viii. Drinking water and adequate sanitation facilities must be provided.

This agreement will be governed entirely by the laws of England and any user of the website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force. Help If you have any concerns about material which appears on our site, please Contact Us

By placing an order via www.lovemomiji.com you’re offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When you place an order, you’ll receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we confirm to you that your goods have been dispatched. The risk in the goods will be yours when delivery has been taken. These terms constitute the whole contract and cannot be varied.

MomijiHQ and it's partners are separate legal entities. Each is NOT each other's agent and any purchase you make is a contract specifically with the partner from which you entered the agreement. There is no liability between the partners and each has their own contact details which are easy to find at the base of the web pages here:

The price you pay for the goods in your order is set out on the website on the date you place your order. For sales within Europe, all prices are inclusive of VAT where applicable. Delivery costs will be charged in addition and you’ll be asked how you’d like your goods delivered at the checkout. Please note that, where you receive goods from outside of either your country or your area of economic agreement (eg EC or NAFTA) you’re considered the sole importer of products and must comply with all laws and regulations, including any import duties and/or taxes of the country in which you are receiving the products.

For your information we use 3 warehouses. They are in the UK (primarily serving Europe), the USA (California - primarily serving the USA, Canada and South American countries) and Hong Kong (primarily serving SE Asia, Middle East and Australasia). You can clearly see in your basket prior to checkout where the dolls will be shipping from and you will confirm the country you are shipping to. Your order will not be dispatched until we receive cleared funds. If your payment does not clear or is declined then we will not dispatch your order and no contract will have been formed between us for the supply of goods.

If we fail to describe the goods adequately (at our sole discretion) and you are not happy with the goods then we will happily give you a full refund.

All products are subject to availability - we may not be able to supply your order. If any products ordered and paid for cannot be shipped within a reasonable time we will happily give you a full refund (at our sole discretion or where EC or UK statute provides).

Pre-ordered dolls are made especially for you and are brought in to order. As such they are not cancellable. If a doll is a pre-ordered doll then a message is displayed as you add it to the basket indicating the delivery date. Delivery dates are approximate and time is not of the essence of the contract. If there is significant delay to the delivery then you will be informed by email.

The basket screen shows you where we will ship the goods from before you proceed to checkout. Wherever possible we will ship from your closest Momiji warehouse.

For Europe - we mostly ship from the UK. This means there are no further taxes or duties if you are ordering from the UK for delivery within the EC area. Delivery outside of this area may incur these charges - please refer to your local Customs Office for details of duty and tax free amounts. For the USA, Canada & Mexico - there are no additional taxes and duties when we ship from California to the NAFTA countries - USA, Canada, Mexico. There may be if we ship from another location to you and you can check with your local Customs office what amounts are allowed. For Hong Kong - there are no additional taxes or duties for Hong Kong deliveries. Delivery outside of this area may incur these charges - please refer to your local Customs Office for details of duty and tax free amounts.

We currently accept online payments from major credit and debit cards. This incorporates Mastercard, Visa and American Express. PayPal is also offered. See our FAQ’s for information about credit card security.

Occasionally you may receive damaged goods. You must notify us by email (quoting the shipment number and attaching a photograph) within 5 days of receipt of goods or 20 days from the date of shipment of the goods - whichever is the sooner.

For all returns please emails us at [email protected] before you send off your package.

We never want Momiji dolls to be at a home where they are not wanted and so we are happy to have them back. We ask that you return them in the box in which they were delivered and to the address written on the paperwork. Please return the original paperwork with the order and we suggest you take a copy (maybe a photo on your phone) or note down the key details. Once we have the doll (s) back safely and they have been checked as re-saleable then we will refund the cost of dolls and the outbound shipping to you. The amount you paid on your credit card will be refunded and we can only refund the money to the card you used to pay. If you’re returning your dolls because you’ve changed your mind then you will need to cover the cost of return postage to us and this can’t be refunded. Returns won't be considered if more than 30 days have elapsed since the ship date.

Sometimes we might run discount codes. These are normally limited by time and will not be backdated or forward dated. Any special conditions relating to such codes will be issued at the time of the code.

The delivery method is indicated as part of the order confirmation process. The method is indicative only and so are the delivery times. Time is not of the essence of the contract and a delivery delay does not constitute a breach of the terms of this contract. This does not affect your statutory rights under law. We may use another carrier method at our sole discretion if the chosen method is unavailable.

An item will not be counted as lost in transit until either we have satisfied ourselves that this is the case or 4 weeks have passed since the ship date. We will make a full refund for you if either of these happens or we'll replace the lost items if they are still available.

Please notify us of a delayed (non-delivery) shipment within 4 weeks of the order date as claims after this time won't be accepted.

MomijiHQ’s liability in any way arising out of the subject of this contract shall not exceed the total value of the goods delivered and MomijiHQ shall not, under any circumstances, be liable to the buyer for any consequential, indirect or economic loss or damages.